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Home > Faqs
When can I expect delivery of my purchase?
Normally, it will take us around 30 days to tailor your wedding dress. Shipping time will differ according to the shipping method you choose. However, the product will take about 35 days to be delivered. Or, if you are urgent, we can also make the wedding gown within a required time for you. But you need to pay extra fee.
Why are your prices so low?
We are an experienced wedding dress manufacturer. All the wedding dresses are directly made by our factory without any intermediaries. Since we are not a retail shop or agent, there is no extra cost for renting shops. Thus we can offer competitive prices for your wedding dresses.
Can I change my order information after sending the confirmation E-mail?
Unfortunately, all orders cannot be changed after we receive your confirmation by email or by phone. Therefore please check your order carefully.
Can I cancel my order and change a wedding dress after payment?
All orders cannot be cancelled 36 hours after your confirmation, as we have already arranged the production after receiving your confirmation. We cannot change the dress and refund under any conditions. Therefore please check detailed info like dress item, color, size and other special requirements before you proceed to confirm.
Can you make a dress if I send you a picture?
Yes, we can! Please email us the picture of the outfit that you want made with as much detail as possible to this address. Our expert tailors will review it carefully and reply to you as soon as possible with a reasonable quote including the shipping cost.
When can I expect to receive my dress after ordering it online?
We will send you an order confirmation email after receiving your payment and order for you to re-confirm all your order details, including order style, color, size, and shipping details. When we receive your confirmation details, we will start to make your dress, which will take about 15-20 business days (please pay attention, 15-20 business days exclude normal weekends and holidays). When we ship your order, we will send you tracking number for you to track your order in person.
All dresses are shipped by air express company, e.g. EMS, TNT, DHL, UPS or FedEx, we will send you an email when we ship your order so that you can track your purchase.
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